This policy explains how this Glowforge information site handles contact details, project notes, and usage information submitted by visitors who request product, material, service, or education-lab guidance. The site is designed for business and maker inquiries, so the information we collect is usually practical: name, email, phone number, organization, country, preferred material, intended application, expected production volume, and the message you choose to send.
We collect information you enter into forms, information generated by ordinary site operation, and communication records needed to answer your request. We may also receive technical data such as browser type, referring page, approximate location, pages visited, and form submission status. We do not ask for payment card numbers, government identifiers, student records, or sensitive personal categories through the general inquiry form.
We use submitted information to route inquiries, recommend a machine tier, discuss material suitability, prepare service suggestions, schedule a call, and improve the clarity of our website. If your request involves a school, shared lab, or public makerspace, we may use the operational details you provide to suggest onboarding, safety documentation, or classroom workflow options. We may also use aggregated, non-identifying information to understand which materials and applications buyers are researching.
Information may be shared with internal sales, support, materials, and service teams, plus vendors who provide hosting, email, analytics, or customer support systems. Those vendors are expected to use information only to provide services to us. We keep inquiry information for as long as needed to respond, maintain business records, meet legal obligations, resolve disputes, and improve support history. You may request correction or deletion where applicable law gives you that right.
You can choose not to submit a form and can contact us through published channels instead. You can ask to update your contact preferences, unsubscribe from non-essential messages, or request access to information associated with your inquiry. We use reasonable safeguards to protect submitted information, but no online system can be guaranteed perfectly secure.